Freight Information

We will need to know the following information to quote freight
Is the delivery location a business or residence?
Does the delivery location have a loading dock that a semi-truck can access?
Would you like inside delivery? - Truck deliveries are loading dock or curbside deliveries

Vendweb will be happy to quote and setup your freight with one of the many companies we have discounts with.
Please understand that Vendweb is only assisting in this process and is not responsible for any damage caused by the freight company. When you receive your freight it is very important to inspect the freight to make sure there is no damage. Please also open all boxes and inspect for concealed damage as well as shortages.
If any damage has been sustained to the package or its contents, please show the driver the damage and ask how to go about filing a claim. MAKE SURE ALL DAMAGE IS NOTED ON THE PAPERWORK FROM THE DRIVER.

If you would like to make your own arrangements for freight please let us know and we will provide you with the information for freight.

We will be happy to assist with shipping with the most economical and efficient carriers we know. Small packages are usually shipped UPS; while large or fragile shipments may be shipped by various freight carriers Freight charges are based on the type of merchandise, weight, size and distance. All shipment charges and insurance are the responsibility of the buyer, if you would like to buy extra insurance for your shipments please let us know. Vendweb encourages you to know and understand how common carrier freight lines work. Vending machines are large items and can not be delivered by UPS or other small package delivery services. We encourage you to compare freight companies and if you have a common carrier you deal with we encourage you to use them.

Please understand that we do not ship out machines with large holes in the side that look just like those of a forklift.
Please understand that we do take the time to package and ship the machines to be able to be shipped to you with no damage under normal ridding conditions.
Freight damage can happen but we can assure you that it does not happen as much as deliveries without a scratch. We are letting you know that like anything else freight can get damaged in transit and you need to know what to do when it may happen. Freight damage is not a common problem and if it was the freight companies would be out of business. Freight has to move by truck and the freight companies do everything they can to get your freight to you in the best possible condition every time. It is important that you just follow some simple procedures when receiving any freight and things will not be as bad as you may think. Many machines are sold and delivered with no problems what so ever and those deliveries are way more then the ones with freight damage.

Freight claims are the responsibility of the buyer. Upon delivery of your freight it is your responsibility to inspect and note with the driver any damage you find. Check the condition of every box for tears, creases, crushing, or water stains, inside and outside of the box. All boxes should be counted. Note any damage or shortages to the driver immediately so that they may note it on the Bill of Lading. If, in spite of precautions, merchandise can be damaged in transit, the buyer must file a claim with the carrier ASAP and notify us. Also, the package and packing materials must be retained for carrier's inspection. Freight damages are the responsibility of the freight carrier and should be handled accordingly with them. Before signing for your delivery open and inspect the delivery for internal damage. Keep all packing material till machine has been checked out

Please note as we will assist any way we can in a freight damage situation that freight damage is the responsibility of the freight carrier.

“Curbside Delivery” provides delivery made to the curb at the end of your driveway. It is not the driver's responsibility to bring freight into house, garage, etc. Drivers do not assist with unpacking, set-up or clean up. - Unless Service Paid For In Advance

Carrier can call to schedule a delivery appointment. Appointments are available during normal business hours and span a 4-hour period. Please include a daytime phone number in the shipping information at the time of speaking with your sales rep.
Extraordinary delivery requirements may create additional delivery charges. Such things like stairs and pallet removals cost extra from freight services so please make sure to cover all freight issues before shipment is delivered.
Freight must be deliverable to the location on pallet by pallet jack and one delivering person.

Inside Delivery - Inside delivery is the delivery of freight on pallet to inside the building. The pathway of where the machine is going must be clear and accessible to the delivering company all the way to the point of setting the machine.
The freight company will not remove any doors or break freight down to make fit into delivery spot.
The freight must fit without any incident or the customer could be charged storage charges until they make arrangements to have the freight delivered to a location that the freight can be delivered to without any problems.
Freight must be deliverable to the location on pallet by pallet jack and one delivering person.

Lift-Gate Delivery - Lift-gate delivery is the delivery of freight lowered to ground by way of tailgate.
It is the customers responsibility to move the freight from back of tailgate to setting point of freight.

Signature is required for delivery, but before accepting and/or signing for your delivery, please inspect your order thoroughly. If the packaging appears to be damaged in any way, please note the damage on the freight bill or refuse the delivery as damaged. If you discover concealed or internal damage after unpacking your item's), please contact the freight company right away.